Hurricane Relief Call Center Agent - Remote

MCI; Kentucky; On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Fun and Engaging Work Environment

Job summary

MCI Careers is looking for Hurricane Relief Agents to assist in disaster response efforts in the United States. This temporary remote position involves providing exceptional customer service, handling inquiries, and utilizing customer service techniques. Applicants must have a high school diploma and good communication skills.

The role entails flexibility as part of a supportive team focused on improving customer experiences during critical times. Benefits include incentives, health coverage after 60 days, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Excellent organizational skills

Communication skills

Conflict resolution

Customer service orientation

Basic Microsoft Office knowledge

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI Careers is looking for Hurricane Relief Agents to assist in disaster response efforts in the United States. This temporary remote position involves providing exceptional customer service, handling inquiries, and utilizing customer service techniques. Applicants must have a high school diploma and good communication skills.

The role entails flexibility as part of a supportive team focused on improving customer experiences during critical times. Benefits include incentives, health coverage after 60 days, and opportunities for career growth.