Remote Director of Spa Operations – Americas

THG; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Disability insurance

Exclusive employee discounts on THG/ES

Quarterly ESPA product allocation

Job summary

THG Beauty is seeking a Director of Spa Operations to lead the strategic and operational execution of ESPA’s spa portfolio across the Americas. The role requires traveling up to 60% and collaborating with spa partners, internal teams, and global partners to drive profitability and brand standards.

You will oversee launches, ensure compliance with brand standards, and guide financial performance for spas and ESPA while supporting recruitment, training, and retention of spa leaders and therapists.

Qualifications

• 2 to 5 years of relevant experience in professional skincare, luxury spa, wellness, hospitality, or prestige beauty.
• Proven experience managing and growing commercial accounts and developing new business.
• Strong understanding of professional skincare, spa treatments, retail environments, and revenue drivers.
• Demonstrated ability to analyze account performance and translate insight into commercial action plans.
• Strong presentation, negotiation, and relationship management skills.
• Ability to work independently and manage a geographically dispersed territory.
• Advanced computer literacy, including proficiency in Microsoft Office Suite, CRM systems, and reporting tools, with an understanding and practical use of artificial intelligence systems to support sales planning and account analysis.
• Flexibility to adapt to a fast-paced environment and ability to travel frequently.
• Fluency in English required; Spanish or Portuguese is a plus.
• Esthetician or Massage Therapist license or certification is advantageous but not required.
• High personal standards and valuesProactive, collaborative, and service‑oriented mindset

Responsibilities

• Manage and grow ESPA portfolio across the Americas.
• Build relationships with Spa Directors, General Managers, and other decision-makers.
• Create annual account development plans to increase product usage, retail sales, and revenue.
• Identify and qualify new luxury spa, resort, hotel, and wellness opportunities within the territory.
• Lead introductory meetings, brand presentations, product demonstrations, and commercial discussions.
• Act as a consultative partner to spa leadership, helping accounts improve retail conversion and reorder frequency.
• Coordinate training, product launches, refresher sessions, and retail education with ESPA.
• Maintain accurate account information, pipeline activity, forecasts, and opportunities in the CRM.
• Represent ESPA at industry events, conferences, networking opportunities, and trade shows.

Skills

Account management

Sales strategy

Relationship building

Negotiation

Travel ready

Leadership

Communication

CRM familiarity

Education

Bachelor's degree

Tools

CRM systems

MS Office

Salesforce

Job description

THG Beauty is seeking a Director of Spa Operations to lead the strategic and operational execution of ESPA’s spa portfolio across the Americas. The role requires traveling up to 60% and collaborating with spa partners, internal teams, and global partners to drive profitability and brand standards.

You will oversee launches, ensure compliance with brand standards, and guide financial performance for spas and ESPA while supporting recruitment, training, and retention of spa leaders and therapists.