Director of Spa Operations (Remote/Travel)

THG; Sacramento (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Short and long-term disability

Exclusive employee discounts off THG

Quarterly ESPA product allocation

Job summary

THG is seeking a Director of Spa Operations to lead ESPA’s Americas spa portfolio, driving brand standards, profitability, and guest satisfaction. Travel up to 60% will be required to support on-site operations, team development, and launches across the region.

You’ll oversee launches of new ESPA spas, ensure compliance with brand standards, and guide financial performance while recruiting and developing spa leaders and therapists. This is a senior, strategic role.

Qualifications

• 2 to 5 years of relevant experience in professional skincare, luxury spa, wellness, hospitality, or prestige beauty.
• Proven experience managing and growing commercial accounts and developing new business.
• Strong understanding of professional skincare, spa treatments, retail environments, and revenue drivers.
• Demonstrated ability to analyze account performance and translate insight into commercial action plans.
• Strong presentation, negotiation, and relationship management skills.
• Ability to work independently and manage a geographically dispersed territory.
• Advanced computer literacy, including proficiency in Microsoft Office Suite, CRM systems, and reporting tools, with an understanding and practical use of artificial intelligence systems to support sales planning and account analysis.
• Flexibility to adapt to a fast-paced environment and ability to travel frequently.
• Fluency in English required; Spanish or Portuguese is a plus.

Responsibilities

• As Director of Spa Operations, you’ll:<li>Manage and grow an assigned portfolio of ESPA professional spa accounts across the Americas.</li><li>Build strong, long-term relationships with Spa Directors, General Managers, Directors of Operations, Purchasing teams, and other key decision-makers.</li><li>Create annual account development plans for strategic partners that increase professional product usage, retail sales, treatment penetration, and overall account revenue.</li><li>Identify, prospect, and qualify new luxury spa, resort, hotel, and wellness opportunities within the territory.</li><li>Lead introductory meetings, brand presentations, product demonstrations, and commercial discussions with prospective partners.</li><li>Act as a consultative partner to spa leadership, helping accounts improve retail conversion, professional product consumption, and reorder frequency.</li><li>Partner closely with ESPA Training & Education to coordinate technical training, product launches, refreshe

Skills

Account management

Sales

Travel 60%

English fluency

Brand partnerships

Spa operations

Tools

CRM systems

Job description

THG is seeking a Director of Spa Operations to lead ESPA’s Americas spa portfolio, driving brand standards, profitability, and guest satisfaction. Travel up to 60% will be required to support on-site operations, team development, and launches across the region.

You’ll oversee launches of new ESPA spas, ensure compliance with brand standards, and guide financial performance while recruiting and developing spa leaders and therapists. This is a senior, strategic role.