Remote Digital Experience Analyst

Southern Company; United States; Remote; USD 102,000 - 140,000; Full time

Job summary

Southern Company seeks a Digital Experience Analyst to optimize the end-user experience across the PC environment. You will analyze telemetry, endpoint health, and performance using Nexthink, drive proactive remediation through automation, and collaborate with technology owners, security, and vendors to improve compliance and user satisfaction.

The role requires extensive technical knowledge, strong communication, and the ability to work with cross-functional teams.

Qualifications

• 4-year bachelor’s degree in a computing or engineering field is preferred.
• Minimum of 5 years of experience in an IT related field.

Responsibilities

• Serves as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problems
• Coordinates with field support teams on workstation and operating system issues impacting at scale
• Identifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction
• Develops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness
• Collaborates with Architect and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologies
• Operates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services
• Owns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems
• Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes
• Keeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences
• Engages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities
• At the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level reporting.

Skills

Nexthink

PowerShell

Scripting

Endpoint management

REST APIs

Telemetry analysis

Cybersecurity awareness

Problem solving

Communication

Remote work

Education

4-year bachelor’s degree in computing/engineering

5 years IT experience

Tools

MECM/SCCM

Intune

Nexthink

Dashboard tools

ITSM integrations

Job description

Southern Company seeks a Digital Experience Analyst to optimize the end-user experience across the PC environment. You will analyze telemetry, endpoint health, and performance using Nexthink, drive proactive remediation through automation, and collaborate with technology owners, security, and vendors to improve compliance and user satisfaction.

The role requires extensive technical knowledge, strong communication, and the ability to work with cross-functional teams.