Remote Digital Experience Analyst

Southern Company; Tallahassee (FL); Remote; USD 102,000 - 140,000; Full time

Job summary

Southern Company seeks a Digital Experience Analyst to optimize the end-user digital experience across the PC computing environment using telemetry, endpoint health, and Nexthink. You will collaborate with technology owners, support teams, security, and vendors to strengthen compliance and resolve systemic issues.

The role emphasizes automation, governance of the DEX platform, and proactive remediation, with travel as needed.

Qualifications

• 4-year bachelor’s degree in computing or engineering preferred.
• Minimum of 5 years of IT-related experience.
• Strong problem-solving and communication skills.

Responsibilities

• Serves as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problems.
• Coordinates with field support teams on workstation and operating system issues impacting at scale.
• Identifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction.
• Develops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness.
• Collaborates with Architects and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologies.
• Operates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services.
• Owns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems.
• Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes.
• Keeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences.
• Engages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities.
• At the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level reporting.

Education

4-year Bachelor’s degree in computing or engineering

Job description

Southern Company seeks a Digital Experience Analyst to optimize the end-user digital experience across the PC computing environment using telemetry, endpoint health, and Nexthink. You will collaborate with technology owners, support teams, security, and vendors to strengthen compliance and resolve systemic issues.

The role emphasizes automation, governance of the DEX platform, and proactive remediation, with travel as needed.