Remote Deployment & Go-Live Support Technician

Rockwell Automation, Inc.; Clifton (TX); Remote; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance including Medical, D

Flexible Work Schedule

Job summary

Rockwell Automation, Inc. is seeking a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure successful deployments, go-lives, and long-term stability of AMR solutions.

You will work in customer environments, troubleshoot, validate systems, and deliver end-user support for rapid uptime and value realization. The role is remote-based with on-site deployments near key customer sites, requiring regular travel.

Qualifications

• High school diploma or GED required.
• Legal right to work in the United States; we will not sponsor individuals for employment visas, now or in the future.
• Associate's degree in electrical engineering technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field.
• ~2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline.
• ~ Hands-on mechanical and electrical troubleshooting skills.
• ~ Basic familiarity with Linux (Ubuntu).
• ~ Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting.
• ~ Experience training users on automated equipment or software.

Responsibilities

• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Skills

Troubleshooting

Training users

Networking concepts

Linux (Ubuntu)

Education

Associate's degree in Electrical Engineering Technology

Tools

Industrial Automation Equipment

Job description

Rockwell Automation, Inc. is seeking a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure successful deployments, go-lives, and long-term stability of AMR solutions.

You will work in customer environments, troubleshoot, validate systems, and deliver end-user support for rapid uptime and value realization. The role is remote-based with on-site deployments near key customer sites, requiring regular travel.