AMR Deployment Support Technician

Rockwell Automation, Inc.; Columbus (OH); Remote; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance (Medical)

401k

Paid Time Off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation, Inc. is seeking a Deployment Support Technician to partner with PM, Systems Engineering and Operations. You’ll support deployments, go-lives, and post-deployment optimization in customer environments, ensuring uptime and value realization.

The role requires travel across the U.S. and Canada and on-site customer interaction. The ideal candidate has a high school diploma or GED, 60-70% travel, a valid license, and experience in technical field service or automation.

Qualifications

• High school diploma or GED required.
• Ability to travel across the U.S. and Canada (60-70% of the time).
• Valid, unrestricted driver’s license required.
• Experience with AMR/AGV systems integration is a plus.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live with hands-on troubleshooting and escalation as needed.
• Conduct preventative maintenance, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations and maintenance.

Skills

Troubleshooting

Communication

Training

Education

High school diploma or GED

Associate's degree in Electrical/Industrial Automation/Robotics or related field

Tools

Linux (Ubuntu)

Networking concepts

Job description

Rockwell Automation, Inc. is seeking a Deployment Support Technician to partner with PM, Systems Engineering and Operations. You’ll support deployments, go-lives, and post-deployment optimization in customer environments, ensuring uptime and value realization.

The role requires travel across the U.S. and Canada and on-site customer interaction. The ideal candidate has a high school diploma or GED, 60-70% travel, a valid license, and experience in technical field service or automation.