Remote AMR Deployment & On-Site Support Technician

Rockwell Automation

Indiana (PA)

Hybrid

USD 51,000 - 76,000

Full time

4 days ago
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Benefits offered by this job

Health Insurance including Medical,...
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule

Job summary

Rockwell Automation seeks a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure high uptime for AMR deployments. The role supports go-lives, troubleshooting, and post-deployment optimization in customer production environments, with remote-based duties near key deployment sites and travel across the U.S.

and Canada. The position requires a high school diploma or GED, legal work authorization in the US, and no visa sponsorship.

Qualifications

  • High school diploma or GED required.
  • Legal authorization to work in US is required.
  • We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Ability to travel across the U.S. and Canada (60-70% of the time).
  • Valid, unrestricted driver's license.

Responsibilities

  • Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
  • Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
  • Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
  • Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
  • Deliver training to customer personnel on system operations, maintenance, and best practices.
  • Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
  • Manage AMR fleet status, help track repairs, and support documentation updates.
  • Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
  • Support after-hours or on-call coverage as required during the project.

Skills

Troubleshooting
Networking basics
Linux basics
Customer training

Education

Associate's degree in Electrical Engineering Technology
High school diploma or GED

Tools

AMR/AGV integration

Job description

Rockwell Automation seeks a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure high uptime for AMR deployments. The role supports go-lives, troubleshooting, and post-deployment optimization in customer production environments, with remote-based duties near key deployment sites and travel across the U.S.

and Canada. The position requires a high school diploma or GED, legal work authorization in the US, and no visa sponsorship.

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