Remote AMR Deployment & On-Site Support Technician

Rockwell Automation; Indiana (PA); Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance including Medical,...

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation seeks a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure high uptime for AMR deployments. The role supports go-lives, troubleshooting, and post-deployment optimization in customer production environments, with remote-based duties near key deployment sites and travel across the U.S.

and Canada. The position requires a high school diploma or GED, legal work authorization in the US, and no visa sponsorship.

Qualifications

• High school diploma or GED required.
• Legal authorization to work in US is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel across the U.S. and Canada (60-70% of the time).
• Valid, unrestricted driver's license.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Skills

Troubleshooting

Networking basics

Linux basics

Customer training

Education

Associate's degree in Electrical Engineering Technology

High school diploma or GED

Tools

AMR/AGV integration

Job description

Rockwell Automation seeks a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure high uptime for AMR deployments. The role supports go-lives, troubleshooting, and post-deployment optimization in customer production environments, with remote-based duties near key deployment sites and travel across the U.S.

and Canada. The position requires a high school diploma or GED, legal work authorization in the US, and no visa sponsorship.