Remote Dental Inbound Support Specialist

Humana, Inc.; Lansing (MI); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative to assist members and providers remotely. You will answer benefit questions, resolve concerns, and guide them through next steps to ensure they feel informed and supported.

The role emphasizes the highest level of customer service, problem resolution on first contact when possible, and precise documentation across internal systems. Training starts January 4, 2027 with a structured 5–6 week schedule.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Call center experience

Documentation

Escalation

Communication

Education

Associate or bachelor's Degree

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative to assist members and providers remotely. You will answer benefit questions, resolve concerns, and guide them through next steps to ensure they feel informed and supported.

The role emphasizes the highest level of customer service, problem resolution on first contact when possible, and precise documentation across internal systems. Training starts January 4, 2027 with a structured 5–6 week schedule.