Remote Dental Inbound Support Specialist

Humana, Inc.; Madison (WI); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative to support members and providers from a remote location, answering benefit questions, resolving concerns, and guiding next steps.

You will work with the Inbound Contacts Supervisor in a Consumer Contacts team to deliver high-quality service and trust. This role begins with formal training on January 4, 2027, lasting five to six weeks, with a schedule of 8:30 AM to 5:00 PM Eastern, Monday through Friday, followed by a regular 11:00

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Documentation

Escalation handling

Responding to requests

Education

Associate degree

Bachelor’s degree

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative to support members and providers from a remote location, answering benefit questions, resolving concerns, and guiding next steps.

You will work with the Inbound Contacts Supervisor in a Consumer Contacts team to deliver high-quality service and trust. This role begins with formal training on January 4, 2027, lasting five to six weeks, with a schedule of 8:30 AM to 5:00 PM Eastern, Monday through Friday, followed by a regular 11:00