Remote Dental Inbound Support Specialist II

Humana; Mississippi; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to work remotely, supporting members and providers with benefit questions and issues. You will handle high-volume inbound calls, document interactions, and escalate when necessary while maintaining quality and customer experience.

Training starts January 4, 2027, with 8:30 AM to 5:00 PM ET sessions for five to six weeks, followed by a regular 11:00 AM–9:00 PM ET shift.

Qualifications

• Minimum 2 years of customer service experience.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address benefit questions, service issues, and general inquiries; escalate when needed.
• Document interactions, actions, and outcomes in internal systems.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Documentation

Multisystem handling

Escalation management

Empathy in service

Education

Associate or Bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to work remotely, supporting members and providers with benefit questions and issues. You will handle high-volume inbound calls, document interactions, and escalate when necessary while maintaining quality and customer experience.

Training starts January 4, 2027, with 8:30 AM to 5:00 PM ET sessions for five to six weeks, followed by a regular 11:00 AM–9:00 PM ET shift.