Remote Dental Inbound Support Specialist

Humana, Inc.; Trenton (NJ); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative to work remotely. You will handle 40+ inbound calls daily, answer benefit questions, resolve issues, and guide members through next steps while maintaining high service quality.

You will report to the Inbound Contacts Supervisor and join the Consumer Contacts team. Training begins January 4, 2027, with a five- to six-week schedule, followed by a remote 8-hour shift between 11:00 AM and 9:00 PM ET, Monday through Friday.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests across multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.
• Associate or Bachelor's degree preferred.
• Healthcare, dental or insurance industry experience preferred.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Empathy

Documentation

Multi-system escalation

Education

Associate or Bachelor's Degree

Healthcare/Dental/Insurance experience

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative to work remotely. You will handle 40+ inbound calls daily, answer benefit questions, resolve issues, and guide members through next steps while maintaining high service quality.

You will report to the Inbound Contacts Supervisor and join the Consumer Contacts team. Training begins January 4, 2027, with a five- to six-week schedule, followed by a remote 8-hour shift between 11:00 AM and 9:00 PM ET, Monday through Friday.