Remote Dental Inbound Support Specialist

Humana; Oklahoma; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is hiring a Dental Inbound Contacts Representative in a fully remote role. You will handle 40+ inbound calls daily from members and providers, answering benefit questions, resolving concerns, and guiding them through next steps to ensure they feel informed and supported.

This position requires at least 2 years of customer service experience, documentation in multiple systems, and the ability to work across different processes.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Documentation

Multi-system support

Issue escalation

Communication skills

Education

Associate or bachelor's Degree

Job description

Humana is hiring a Dental Inbound Contacts Representative in a fully remote role. You will handle 40+ inbound calls daily from members and providers, answering benefit questions, resolving concerns, and guiding them through next steps to ensure they feel informed and supported.

This position requires at least 2 years of customer service experience, documentation in multiple systems, and the ability to work across different processes.