Remote Dental Inbound Support Specialist

Humana

Arkansas

Remote

USD 39,000 - 49,000

Full time

3 days ago

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Job summary

Humana is seeking a Dental Inbound Contacts Representative to assist members and providers with benefit questions and service issues. This remote role reports to the Inbound Contacts Supervisor and works with the Consumer Contacts team to resolve concerns and guide next steps.

The position requires at least 2 years of customer service experience, ETZ residency, and strong documentation skills. Training starts Jan 4, 2027, with 8:30 AM–5:00 PM ET, and after training you will work an 11:00 AM–9:00

Qualifications

Minimum 2 years of customer service experience.
Must reside in the Central or Eastern Time Zone.
Experience documenting customer issues in detail.
Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
Experience interpreting and responding to customer requests.
Experience excelling within performance-focused settings.

Responsibilities

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
Address benefit questions, service issues, and general inquiries.
Escalate unresolved and pending customer grievances.
Document all interactions, actions taken, and outcomes in internal systems.
Resolve routine to moderately complex issues by following established guidelines and workflows.
Identify issues requiring escalation and ensure handoff to the appropriate teams.
Meet quality, productivity, and customer experience expectations.