Remote Dental Inbound Support Specialist

Humana; United States; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana is hiring a Dental Inbound Contacts Representative who works remotely, reporting to the Inbound Contacts Supervisor. You’ll support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps to ensure they feel informed and supported.

You'll handle 40+ inbound calls daily in a back-to-back call center, document interactions, escalate when needed, and strive for high-quality customer experience.

Qualifications

• Minimum 2 years of customer service experience
• Must reside in the Central or Eastern Time Zone
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling within performance-focused settings

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Inbound calls

Call center

Education

Associate or bachelor’s Degree

Job description

Humana is hiring a Dental Inbound Contacts Representative who works remotely, reporting to the Inbound Contacts Supervisor. You’ll support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps to ensure they feel informed and supported.

You'll handle 40+ inbound calls daily in a back-to-back call center, document interactions, escalate when needed, and strive for high-quality customer experience.