Remote Dental Inbound Support Specialist

Humana; South Dakota; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana seeks a Dental Inbound Contacts Representative to handle member and provider inquiries from a remote setting. You will answer benefit questions, resolve concerns, and guide next steps while maintaining accurate documentation in internal systems.

The role emphasizes empathy, timely resolution, and adherence to quality standards. Training starts Jan 4, 2027, with a structured 5–6 week program and 8:30 AM–5:00 PM ET schedule.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Documentation

Issue escalation

Communication

Performance-focused

Education

Associate or Bachelor’s Degree

Job description

Humana seeks a Dental Inbound Contacts Representative to handle member and provider inquiries from a remote setting. You will answer benefit questions, resolve concerns, and guide next steps while maintaining accurate documentation in internal systems.

The role emphasizes empathy, timely resolution, and adherence to quality standards. Training starts Jan 4, 2027, with a structured 5–6 week program and 8:30 AM–5:00 PM ET schedule.