Remote Dental Inbound Support Specialist

Humana; North Dakota; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to join the Consumer Contacts team remotely. You will answer benefit questions, resolve concerns, and guide members through next steps to ensure they feel informed and supported.

This role starts with formal training on January 4, 2027, from 8:30 AM to 5:00 PM Eastern, then moves to a 11:00 AM–9:00 PM Eastern shift. You will work 40 hours weekly and must maintain perfect attendance during the first 180 days.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.
• Associate or bachelor's Degree
• Previous inbound call center experience
• Healthcare, Dental or insurance industry experience.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Empathy

Communication

Documentation

Multitasking

Education

Associate or bachelor’s Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to join the Consumer Contacts team remotely. You will answer benefit questions, resolve concerns, and guide members through next steps to ensure they feel informed and supported.

This role starts with formal training on January 4, 2027, from 8:30 AM to 5:00 PM Eastern, then moves to a 11:00 AM–9:00 PM Eastern shift. You will work 40 hours weekly and must maintain perfect attendance during the first 180 days.