Remote Delivery Lead - Enterprise FSM Implementations

Scion Technology Staffing; United States; Remote; USD 180,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Fully remote position

Job summary

Scion Technology Staffing seeks an experienced Delivery Lead to own end-to-end Field Service Management platform implementations for a leading consulting client. This fully remote role supports Central Time client hours and emphasizes senior delivery leadership, client stewardship, and cross-functional team guidance.

The ideal candidate will bring a strong consulting background, extensive utilities industry knowledge, and a proven track record delivering complex enterprise technology programs.

Qualifications

• Ten+ years in technology consulting, program delivery, or IT implementation roles, with at least 5 years in a delivery leadership capacity.
• Proven track record of leading complex implementation projects, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
• Prior experience within the utilities industry (electric, gas, water) is strongly preferred, particularly in field operations, asset management, or customer service domains.
• Consulting background with experience in client-facing roles delivering high-impact programs.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
• Excellent project management skills, including proficiency in project planning, execution, and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
• Ability to travel to client sites (domestic and/or international) as required and defined per project requirements.
• Professional certifications in project management (e.g., PMP) or similar certifications.
• Six‑Sigma certifications a plus.
• Relevant FSM platform certifications (e.g., Salesforce Field Service Consultant, ServiceMax certification) are a plus.

Responsibilities

• Own end-to-end delivery of the FSM platform implementation, ensuring alignment with client business objectives, scope, timeline, and budget.
• Develop and maintain the overall program plan, including milestones, dependencies, resource allocation, and critical path management.
• Establish and govern delivery methodology (Agile, Waterfall, or Hybrid) appropriate to project needs.
• Proactively identify, track, and mitigate project risks and issues; elevate appropriately with recommended resolutions.
• Manage project financials including budget tracking, forecasting, and resource utilization.
• Ensure robust change management and governance processes are in place throughout the project lifecycle.
• Serve as the primary point of contact for the client on delivery matters, building trusted advisor relationships with senior client stakeholders.
• Manage client expectations regarding scope, timelines, and deliverables, ensuring transparency and proactive communication.
• Drive resolution of escalations and conflicts, balancing client satisfaction with commercial and delivery constraints.
• Partner closely with the Technical Project Manager to align technical execution plans with overall program milestones.
• Work with the Solution Architect to ensure the technical solution design aligns with business requirements, scalability needs, and integration architecture.
• Lead, mentor, and motivate cross-functional delivery teams (functional, technical, QA, change management, training).
• Oversee configuration, customization, integration, testing, and deployment phases of the FSM platform (e.g., Salesforce Field Service, ServiceMax, IFS, Oracle Field Service, or similar).
• Ensure the solution addresses core utilities field operations use cases such as work order management, crew scheduling and dispatch, mobile workforce enablement, outage response, asset/inventory management, and regulatory compliance.

Skills

Delivery Leadership

Client Relationship Management

Consulting Background

Utilities Industry Knowledge

Program/Project Delivery

PMP Certification

FSM Platform Certifications

Six-Sigma Certification

Job description

Scion Technology Staffing seeks an experienced Delivery Lead to own end-to-end Field Service Management platform implementations for a leading consulting client. This fully remote role supports Central Time client hours and emphasizes senior delivery leadership, client stewardship, and cross-functional team guidance.

The ideal candidate will bring a strong consulting background, extensive utilities industry knowledge, and a proven track record delivering complex enterprise technology programs.