Delivery Lead

Scion Staffing, Inc.; United States; Remote; USD 180,000 - 190,000; Full time

Job summary

Scion Staffing, Inc. is partnering with a leading consulting firm to hire a Delivery Lead. This fully remote role serves global client hours (Central Time aligned) and focuses on end-to-end delivery of Field Service Management implementations.

You will manage executive stakeholders, project financials, and cross-functional teams, guiding Agile/Waterfall/Hybrid methodologies. The position demands a senior PM with utilities industry experience and a proven delivery track record.

Qualifications

• 10+ years in technology consulting, program delivery, or IT implementation.
• 5+ years in delivery leadership.
• Proven track record leading complex implementations with ERP/CRM/CIS/BI/Data Warehouse integrations.
• Experience in utilities industry (electric, gas, water) preferred.
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Responsibilities

• Own end-to-end delivery of FSM platform implementations, ensuring alignment with objectives, scope, timeline, and budget.
• Develop and maintain the program plan with milestones, dependencies, and critical path.
• Establish and govern delivery methodology (Agile, Waterfall, or Hybrid).
• Identify, track, and mitigate risks; escalate with resolutions.
• Manage project financials including budget tracking, forecasting, and resource use.
• Ensure change management and governance throughout the lifecycle.
• Serve as primary client contact for delivery matters and senior stakeholder relationships.
• Communicate progress and manage client expectations on scope and timelines.
• Drive escalation resolution balancing client satisfaction with constraints.
• Coordinate with Technical PM and Solution Architect to align design with requirements.
• Lead and mentor cross-functional teams.
• Oversee configuration, integration, testing, and deployment of the FSM platform.
• Ensure FSM supports core field ops like work orders, dispatch, mobile workforce, outages, asset/inventory, and compliance.

Skills

Delivery leadership

Client-facing

Program management

Stakeholder management

Communication

Leadership

Agile/Waterfall Hybrid

Travel willingness

Education

PM certifications (PMP)

SCRUM Master (CSM)

CSPO

Six-Sigma certification

Tools

Salesforce Field Service

ServiceMax

IFS

Oracle Field Service

ERP systems

CRM systems

Job description

Scion Technology has been engaged to conduct a search for an experienced Delivery Lead for our client, a leading consulting firm. This is a Fully Remote position to accommodate Central Time client hours.

POSITION OVERVIEW

This individual will own end-to-end delivery of Field Service Management implementations, ensuring projects remain aligned with client objectives, timelines, budgets, and technical requirements. The Delivery Lead will serve as the primary client contact for delivery matters, manage executive stakeholder relationships, oversee project financials, and coordinate multidisciplinary implementation teams. The ideal candidate brings a strong consulting background, extensive utilities industry knowledge, and proven experience leading complex enterprise technology programs. This is a senior delivery leadership position requiring both strategic oversight and the ability to resolve operational and technical challenges.

RESPONSIBILITIES

• Own end-to-end delivery of the FSM platform implementation, ensuring alignment with client business objectives, scope, timeline, and budget.
• Develop and maintain the overall program plan, including milestones, dependencies, resource allocation, and critical path management.
• Establish and govern delivery methodology (Agile, Waterfall, or Hybrid) appropriate to project needs.
• Proactively identify, track, and mitigate project risks and issues; escalated appropriately with recommended resolutions.
• Manage project financials including budget tracking, forecasting, and resource utilization.
• Ensure robust change management and governance processes are in place throughout the project lifecycle.
• Serve as the primary point of contact for the client on delivery matters, building trusted advisor relationships with senior client stakeholders.
• Manage client expectations regarding scope, timelines, and deliverables, ensuring transparency and proactive communication.
• Drive resolution of escalations and conflicts, balancing client satisfaction with commercial and delivery constraints.
• Partner closely with the Technical Project Manager to align technical execution plans with overall program milestones.
• Work with the Solution Architect to ensure the technical solution design aligns with business requirements, scalability needs, and integration architecture.
• Lead, mentor, and motivate cross-functional delivery teams (functional, technical, QA, change management, training).
• Oversee configuration, customization, integration, testing, and deployment phases of the FSM platform (e.g., Salesforce Field Service, ServiceMax, IFS, Oracle Field Service, or similar).
• Ensure the solution addresses core utilities field operations use cases such as work order management, crew scheduling and dispatch, mobile workforce enablement, outage response, asset/inventory management, and regulatory compliance.

QUALIFICATIONS

• 10+ years of experience in technology consulting, program/project delivery, or IT implementation roles, with at least 5 years in a delivery leadership capacity.
• Proven track record of leading complex implementation projects, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
• Prior experience within the utilities industry (electric, gas, water) is strongly preferred, particularly in field operations, asset management, or customer service domains.
• Consulting background with experience in client-facing roles delivering high-impact programs.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
• Excellent project management skills, including proficiency in project planning, execution, and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
• Ability to delegate, prioritize and go above and beyond to drive sprint deliverables as needed.
• Technical proficiency in system integration and data analytics.
• Ability to travel to client sites (domestic and/or international) as required and defined per project requirements.
• Professional certifications in project management (e.g., PMP) or similar certifications.
• Professional certifications in project management (e.g., PMP) or similar certifications.
• Certified SCRUM master (CSM) certification a plus.
• Six-Sigma certifications a plus.
• Certified SCRUM product owner (CSPO) a plus.
• Relevant FSM platform certifications (e.g., Salesforce Field Service Consultant, ServiceMax certification) are a plus.

COMPENSATION & BENEFITS

This direct hire position offers a salary range of $180,000 – 190,000 annually, commensurate with experience. They offer a robust benefits package that includes comprehensive medical, dental, and vision coverage, along with additional perks.

ABOUT OUR FIRM

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.