Remote Cybersecurity Services Consultant

CrowdStrike Inc.; Austin (TX); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Generous vacation and holidays

Job summary

CrowdStrike Inc. is seeking a Readiness Services Consultant within our Retainer Management team to help customers maximize their CrowdStrike Services investment and achieve security objectives.

This role blends relationship management, technical advisory, and program optimization to ensure customer success and satisfaction. You will manage strategic relationships with Services retainer clients, drive preparedness through education and planning, coordinate with Sales and Delivery, conduct account

Qualifications

• Experience in cybersecurity services including incident response, customer success, or advisory consulting.
• Proven track record of managing senior-level relationships in technical environments.
• Strong project coordination capabilities with emphasis on customer service.
• Excellence in written and verbal communication.
• Demonstrated ability to excel in a fast-paced environment with strong workload management.
• Ability to manage multiple customer relationships simultaneously.
• Understanding of cybersecurity concepts and incident response considerations.
• Experience using AI technologies to enhance decision-making and efficiency.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery to align customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancements and best practices development.
• Support team pipeline growth through strategic account expansion.

Skills

Cybersecurity services

Senior-level relationships

Project coordination

Written and verbal communication

Multi-tasking / workload management

AI technologies

Relationship management

Job description

CrowdStrike Inc. is seeking a Readiness Services Consultant within our Retainer Management team to help customers maximize their CrowdStrike Services investment and achieve security objectives.

This role blends relationship management, technical advisory, and program optimization to ensure customer success and satisfaction. You will manage strategic relationships with Services retainer clients, drive preparedness through education and planning, coordinate with Sales and Delivery, conduct account