Remote Customer Tech Support Specialist

ADT; Indianapolis (IN); Remoto; USD 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

401(k) with company match

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Paid holidays

Descrizione del lavoro

ADT is seeking a Customer Technical Support representative to handle residential and small business inquiries. You will guide customers through troubleshooting steps, de-escalate issues, and educate on available self-service options from a remote work setup.

The role emphasizes customer service, ownership of the customer experience, and ability to multitask across systems while maintaining a quiet, private home workspace with reliable internet.

Competenze

• High school diploma or equivalent is required.
• Troubleshooting skills are required.
• Strong organizational skills are required.
• Excellent communication skills (verbal and written) are required.
• Reliable and dependable.

Mansioni

• Handle inbound customer calls for alarm system and home automation issues, providing technical assistance and customer education.
• Troubleshoot issues using guided workflows with step-by-step resolutions over the phone.
• Work in a dynamic, collaborative environment with customers and coworkers.
• Maintain consistent and punctual attendance.
• Introduce Virtual Service Call process to save time and money when on the call.
• Offer scheduling for onsite technician visits if necessary after prioritizing Virtual and self-serve options.
• Demonstrate empathy and strong customer interaction to improve satisfaction.

Conoscenze

Troubleshooting

Communication

Multitasking

Empathy

Organization

Self-starter

Problem solving

Reliability

Formazione

High school diploma

Descrizione del lavoro

ADT is seeking a Customer Technical Support representative to handle residential and small business inquiries. You will guide customers through troubleshooting steps, de-escalate issues, and educate on available self-service options from a remote work setup.

The role emphasizes customer service, ownership of the customer experience, and ability to multitask across systems while maintaining a quiet, private home workspace with reliable internet.