Remote Security Systems Tech & Solutions Advisor

ADT; Oregon; Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Work Remotely

Career Growth

Impactful Work

Supportive Team

Training

Job summary

ADT is hiring a remote Technical Alarm Specialist to support installation and servicing of customer alarm equipment across multiple states. You will troubleshoot over the phone during remote appointments and promote security devices and services to customers.

In this role, you will support ADT Pulse, Alarm.com, ADT+ and related tools, while maintaining a private home office with reliable internet. A high school diploma and 1 year of tech service experience are required.

Qualifications

• High school diploma or equivalent required; some college credits or a degree preferred.
• At least 1 year of technical service experience required.
• Strong technical aptitude, excellent problem-solving skills, and the ability to handle multiple tasks efficiently.
• One year of home security systems technician experience is highly preferred.

Responsibilities

• Engage with customers to understand security needs and promote products that enhance home safety.
• Provide technical assistance to existing customers via scheduled outbound calls.
• Troubleshoot and install a wide range of ADT products and services, communicating resolutions clearly.
• Showcase knowledge of ADT products to enhance customer satisfaction.
• Educate customers on system functionality and identify additional solutions.
• Address issues including landline/cell communication, sensors, control panels, and devices.

Skills

Technical aptitude

Problem solving

Multitasking

Education

High school diploma or equivalent

Some college credits or degree preferred

Tools

ADT Pulse

Alarm.com

ADT+

Google Home

Job description

ADT is hiring a remote Technical Alarm Specialist to support installation and servicing of customer alarm equipment across multiple states. You will troubleshoot over the phone during remote appointments and promote security devices and services to customers.

In this role, you will support ADT Pulse, Alarm.com, ADT+ and related tools, while maintaining a private home office with reliable internet. A high school diploma and 1 year of tech service experience are required.