Remote Alarm Technician: Tech Troubleshooter & Home Security

ADT; New York (NY); A distancia; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

401(k) plan with company match

Disability coverage

Paid time off

Descripción de la vacante

ADT is hiring a remote Technical Alarm Specialist in the United States. You will assist customers by phone, troubleshoot devices, and install equipment remotely, while promoting ADT products and services.

Requirements include a high school diploma or equivalent and 1 year of technical service experience; home security experience is preferred. The role offers flexible remote work with benefits and paid time off.

Formación

• High school diploma or equivalent required.
• At least 1 year of technical service experience required.
• One year of home security systems technician experience highly preferred.

Responsabilidades

• Provide remote, over-the-phone technical assistance to ADT customers during scheduled outbound calls.
• Troubleshoot and install a wide range of ADT products and services, clearly communicating issues and resolutions.
• Educate customers on system functionality and recommend additional security and home automation solutions.
• Address issues such as landline/cell communications failures, sensor problems, and device setup for ADT Pulse, Alarm.com, ADT+, Google Home, etc.

Conocimientos

Technical aptitude

Problem solving

Multitasking

Customer service

Educación

High school diploma or equivalent

Some college credits or degree preferred

Descripción del empleo

ADT is hiring a remote Technical Alarm Specialist in the United States. You will assist customers by phone, troubleshoot devices, and install equipment remotely, while promoting ADT products and services.

Requirements include a high school diploma or equivalent and 1 year of technical service experience; home security experience is preferred. The role offers flexible remote work with benefits and paid time off.