Remote Retention & Customer Success Specialist

ADT; Oregon; Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid training

Benefits after 31 days

Healthcare benefits

401(k) with company match

Paid vacation time

Tuition reimbursement

Job summary

ADT is seeking a Remote Customer Service/Sales Representative in a retention-focused role. You will handle high-volume calls from customers wanting to cancel, identify winning solutions, and upsell where appropriate.

During training you will work onsite at the Knoxville, TN office, 10620 Kemp Fain Ln, then transition to fully remote after graduation. This role emphasizes problem solving, empathy, and achieving retention targets.

Qualifications

• 2+ years in sales or customer retention roles.
• Experience handling high-volume calls and upselling.
• Ability to assess contracts and terms quickly.

Responsibilities

• Retain customers by addressing concerns and offering solutions.
• Upsell relevant services while keeping customer satisfaction high.
• Handle calls with empathy and de-escalation to reduce cancellations.
• Collaborate with training to meet targets and improve processes.

Skills

Retention & sales experience

Customer service excellence

Negotiation skills

Multi-tasking with 10+ tools

Education

High school diploma or GED

College coursework

Tools

CRM software

Call center software

Multiple screens

Job description

ADT is seeking a Remote Customer Service/Sales Representative in a retention-focused role. You will handle high-volume calls from customers wanting to cancel, identify winning solutions, and upsell where appropriate.

During training you will work onsite at the Knoxville, TN office, 10620 Kemp Fain Ln, then transition to fully remote after graduation. This role emphasizes problem solving, empathy, and achieving retention targets.