Remote Smart Home Security Specialist

ADT; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Work Remotely

Career Growth

Impactful Work

Supportive Team

Training

Job summary

ADT is hiring a Remote Technical Alarm Specialist to support installation and servicing of alarm equipment. You will troubleshoot over the phone, perform remote installations, and guide customers toward additional security solutions.

This role offers remote work from home with flexible schedules, competitive hourly pay, healthcare benefits, and a 401(k) plan. Prior security-systems experience and reliable internet are important.

Qualifications

• High school diploma or equivalent required; some college credits or degree preferred.
• At least 1 year of technical service experience is required.
• Home security systems technician experience is highly preferred.

Responsibilities

• Provide over-the-phone troubleshooting and installation support for ADT customers.
• Promote and drive sales of security devices and services during interactions.
• Troubleshoot and install ADT products, communicating clearly on resolutions.
• Educate customers on system functionality and additional security options.

Skills

Technical aptitude

Problem solving

Multi-tasking

Education

High school diploma

Some college credits or degree preferred

Tools

ADT Pulse

Alarm.com

Google Home

Job description

ADT is hiring a Remote Technical Alarm Specialist to support installation and servicing of alarm equipment. You will troubleshoot over the phone, perform remote installations, and guide customers toward additional security solutions.

This role offers remote work from home with flexible schedules, competitive hourly pay, healthcare benefits, and a 401(k) plan. Prior security-systems experience and reliable internet are important.