Remote Customer Tech Support Specialist

ADT; Boise (ID); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Wellbeing benefits

Job summary

ADT is hiring for a Customer Technical Support role based in Boise, Idaho. The role involves assisting residential and small business customers with alarm system questions, troubleshooting, and guiding them through step-by-step solutions over the phone.

The position is remote, with a strong emphasis on empathy and effective communication. Qualifications include a high school diploma and solid organizational skills.

Qualifications

• High school diploma or equivalent required.
• Strong communication, both verbal and written.
• Ability to troubleshoot technical issues and follow guided workflows.
• Experience in customer service is preferred but not required.

Responsibilities

• Handle inbound customer calls for alarm system and home automation issues.
• Guide customers through troubleshooting steps to resolve issues over the phone.
• Schedule onsite technician visits when needed after presenting Virtual Service options.
• Maintain consistent attendance and professional customer interactions.

Skills

Excellent communication

Typing speed 35 wpm

Empathy and customer care

Multitasking

Problem solving

Customer de-escalation

Organizational skills

Self-motivation

Education

High school diploma or equivalent

Job description

ADT is hiring for a Customer Technical Support role based in Boise, Idaho. The role involves assisting residential and small business customers with alarm system questions, troubleshooting, and guiding them through step-by-step solutions over the phone.

The position is remote, with a strong emphasis on empathy and effective communication. Qualifications include a high school diploma and solid organizational skills.