Remote Customer Tech Support Pro | Solve & Delight

ADT; United States; A distancia; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Healthcare benefits

401(k) with company match

Disability insurance

Life insurance

Paid time off

6 paid holidays

Descripción de la vacante

ADT is seeking a Customer Technical Support professional to handle residential and small business inquiries, troubleshoot alarm and home automation issues, and guide customers through guided workflows for issue resolution.

The role emphasizes empathy, patient support, and maintaining a high standard of customer experience. Must have a private, quiet work area for a remote setting and reliable internet access.

Formación

• High school diploma or equivalent.
• Troubleshooting skills.
• Strong organizational skills.
• Excellent communication skills (verbal and written).
• Reliable and dependable.
• Ability to multitask with ease, prioritize tasks and be a self-starter.
• Demonstrated proficient problem solving & customer de-escalation skills.

Responsabilidades

• Work in a dynamic, collaborative environment with customers and coworkers.
• Self-manage and work independently in a fast-paced, changing environment.
• Multitask across multiple systems and applications.
• Answer inbound customer calls for alarm system and home automation issues, providing technical assistance.
• Troubleshoot customer issues using guided workflows to resolve problems during the call.
• Maintain regular, punctual attendance.
• Explain and promote the Virtual Service Call process to save time and money when on the line.

Conocimientos

Communication skills

Typing speed

Computer literacy

Organizational skills

Educación

High school diploma or equivalent

Descripción del empleo

ADT is seeking a Customer Technical Support professional to handle residential and small business inquiries, troubleshoot alarm and home automation issues, and guide customers through guided workflows for issue resolution.

The role emphasizes empathy, patient support, and maintaining a high standard of customer experience. Must have a private, quiet work area for a remote setting and reliable internet access.