Remote Customer Support Specialist — Temporary Assignment

Disabled Veteran Solutions; Ohio; Remote; USD 17,000 - 24,000; Part time

Job summary

Disabled Veteran Solutions is seeking friendly, dependable Customer Service Agents for a fully remote, temporary program running from November through January with potential extension based on performance.

You’ll be the first point of contact, answering inbound calls, guiding customers through product information and troubleshooting, and creating clear support tickets in a remote, structured environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, ideally in a remote call center role.
• Strong verbal communication, active listening, and problem-solving skills.
• Comfortable using computers, navigating websites, and learning new applications.
• Ability to follow established processes and accurately document customer information.
• Dependable, organized, and able to work independently in a remote setting.
• Reliable in-home internet connection with Ethernet connectivity.

Responsibilities

• Answer inbound customer calls in a friendly, professional, and efficient manner.
• Assist customers with general product questions using provided resources and online support materials.
• Walk callers through basic product information and troubleshooting guidance.
• Create accurate support tickets and elevate more complex technical questions to the appropriate team.
• Document customer interactions clearly and accurately.
• Navigate multiple computer applications while maintaining a positive customer experience.
• Deliver dependable, high-quality service in a structured remote environment.

Skills

Verbal communication

Active listening

Problem solving

Computer navigation

Independent work

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Job description

Disabled Veteran Solutions is seeking friendly, dependable Customer Service Agents for a fully remote, temporary program running from November through January with potential extension based on performance.

You’ll be the first point of contact, answering inbound calls, guiding customers through product information and troubleshooting, and creating clear support tickets in a remote, structured environment.