Customer Service Agent

Disabled Veteran Solutions; Ohio; Remote; USD 17,000 - 24,000; Part time

Job summary

Disabled Veteran Solutions is seeking friendly, dependable Customer Service Agents for a fully remote, temporary program running from November through January with potential extension based on performance.

You’ll be the first point of contact, answering inbound calls, guiding customers through product information and troubleshooting, and creating clear support tickets in a remote, structured environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, ideally in a remote call center role.
• Strong verbal communication, active listening, and problem-solving skills.
• Comfortable using computers, navigating websites, and learning new applications.
• Ability to follow established processes and accurately document customer information.
• Dependable, organized, and able to work independently in a remote setting.
• Reliable in-home internet connection with Ethernet connectivity.

Responsibilities

• Answer inbound customer calls in a friendly, professional, and efficient manner.
• Assist customers with general product questions using provided resources and online support materials.
• Walk callers through basic product information and troubleshooting guidance.
• Create accurate support tickets and elevate more complex technical questions to the appropriate team.
• Document customer interactions clearly and accurately.
• Navigate multiple computer applications while maintaining a positive customer experience.
• Deliver dependable, high-quality service in a structured remote environment.

Skills

Verbal communication

Active listening

Problem solving

Computer navigation

Independent work

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Job description

Looking for a remote opportunity where you can put your customer service skills to work right away?

Disabled Veteran Solutions (DVS) is hiring friendly, dependable, and detail-oriented Customer Service Agents to support an exciting new client program!

We're looking for individuals who enjoy helping people, can confidently navigate computer systems, and are comfortable answering questions and providing clear, professional guidance.

This is a fully remote, temporary opportunity expected to run from November through January, with the potential to transition into other long-term programs based on performance and business needs.

What You'll Do:

As a Customer Service Agent, you'll be the first point of contact for customers seeking information and assistance with a new product or piece of equipment.

Your responsibilities will include:

• Answer inbound customer calls in a friendly, professional, and efficient manner.
• Assist customers with general product questions using provided resources and online support materials.
• Walk callers through basic product information and troubleshooting guidance.
• Create accurate support tickets and elevate more complex technical questions to the appropriate team.
• Document customer interactions clearly and accurately.
• Navigate multiple computer applications while maintaining a positive customer experience.
• Deliver dependable, high-quality service in a structured remote environment.

What We're Looking For:

We're seeking motivated customer service professionals who are comfortable learning new information and helping customers find solutions.

Required Qualifications:

• High school diploma or equivalent.
• Previous customer service experience, ideally in a remote call center role.
• Strong verbal communication, active listening, and problem-solving skills.
• Comfortable using computers, navigating websites, and learning new applications.
• Ability to follow established processes and accurately document customer information.
• Dependable, organized, and able to work independently in a remote setting.
• Reliable in-home internet connection with Ethernet connectivity.

Preferred, But Not Required:

• Familiarity with CRM software, ticketing systems, or technical support processes.
• Experience assisting customers with automotive-related products or equipment.
• Bilingual English/Spanish communication skills.

Position Details:

• Location: Fully Remote - Work from Home
• Pay: $15.00 per hour
• Employment Type: Temporary Assignment
• Expected Duration: November through January
• Potential Opportunity: Consideration for transition into other long-term DVS programs based on performance, qualifications, and business needs.
• Hiring Timeline: Immediate openings - interviews and hiring decisions being prioritized this week!

Why Join DVS?

At Disabled Veteran Solutions, we believe great customer service starts with great people. As a Service-Disabled Veteran-Owned Small Business, we're proud to create meaningful employment opportunities while delivering exceptional support to our clients and their customers.

You’ll join a team that values professionalism, teamwork, accountability, and a commitment to helping others.

Ready to Get Started?

We're hiring now! If you have customer service experience, strong computer skills, and a positive, solutions-focused attitude, we'd love to hear from you.

Apply today to be considered for an immediate interview!

Disabled Veteran Solutions is an Equal Opportunity Employer.

A pre-employment drug screening and criminal background check are required prior to employment.