Remote Customer Service Agent

Disabled Veteran Solutions; United States; À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Fully Remote

Room to Grow

Supportive Culture

Résumé du poste

Disabled Veteran Solutions (DVS) is seeking a Remote Customer Service Agent to support individuals relying on essential services. You will be the first point of contact, delivering clarity, calm, and solutions from your own space.

This entry-level, fully remote position offers structured onboarding, a full-time 8-hour shift (EST) and $15.00 per hour with potential for advancement—ideal for those with prior remote experience and a tech-savvy mindset who want to grow within a supportive,

Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

Responsabilités

• Update and document account detail, track communications, and identify areas for additional support; document all customer interactions.
• Inbound inquiry handling: answer calls and emails for a positive, solution-focused experience; basic technical troubleshooting as needed.
• Schedule appointments at designated service locations.
• Conduct follow-up calls to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Connaissances

Remote work experience

Customer service

Excellent communication

Formation

High school diploma or GED

Outils

Microsoft Teams

Outlook

Word

Description du poste

Remote Customer Service Agent

At Disabled Veteran Solutions (DVS), we do more than answer calls and close tickets. We help people access critical government-based programs and provide vital support to our network of mission-critical partners. Every conversation matters, and the support you provide genuinely changes someone's day.

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

We are looking for dedicated, tech-savvy, and people-first Remote Customer Service Agents. If you have remote experience and want an entry-level gateway into a long-term career where you can learn, grow, and thrive, you belong here.

This is a fully remote role. You can do your best work from the comfort of your own space-with no commute and no office distractions.

Training & Onboarding: To set you up for absolute success, you will participate in a structured onboarding & training program. Training: First two weeks following your start date Schedule: 9:00 AM – 4:30 PM EST

What You Will Do

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

• Update and Document Account Detail: Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions
• Inbound Inquiry Handling: Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle. Technical Troubleshooting: Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or escape
• Appointment Management: Schedule appointments at designated service locations
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

What We Are Looking For

We want dependable, thoughtful individuals who work well independently while staying connected to a remote team. While this is an entry-level position, strong tech skills and prior remote work experience are required.

Required Qualifications

• High school diploma or GED (additional education preferred)
• Prior remote customer service experience, ideally in a call or ticket-based environment
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word)
• Ability to troubleshoot basic technical issues independently and follow detailed directions
• Strong verbal and written communication skills with the ability to quickly build rapport
• Comfort working remotely with minimal supervision in a structured environment
• Ability to complete an extensive credentialing and background check process
• Fluency in reading, writing, understanding, and speaking English language.

Preferred Qualifications

Bilingual (English/Spanish) skills are a strong plus.

Technical & Work Environment Requirements

• A reliable high-speed internet connection via a hardwired Ethernet cable (No Wi-fi).
• A private, quiet, and distraction-free workspace.
• The ability to navigate multiple computer systems simultaneously.

Schedule & Compensation

Regular Schedule: A full-time, 8-hour shift scheduled within our operational window of 8:00 AM – 9:00 PM, Monday–Friday.

Consistency: Consistent attendance and reliability are essential for long-term growth.

Compensation: Hourly pay $15.00 per hour, with room for advancement.

Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Here is why people stay with us long-term:

• Fully Remote: Work where you are most comfortable, focused, and productive.
• Supportive Team: Work in a team-driven environment where people actually help each other succeed.
• Room to Grow: We love to promote from within.
• Supportive Culture: We operate in a team-driven environment where people help each other succeed.
• Work with Purpose: A workplace where your work has purpose – not just tasks.

Ready to Join Us?

If you want a remote role where your work matters, your tech skills are valued, and you have a clear runway to build a long-term career, we would love to hear from you.