Remote Customer Support Specialist — Veteran Services

Disabled Veteran Solutions; Ashtabula (OH); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fully remote role

Supportive remote team

Meaningful work for Veterans

Job summary

Disabled Veteran Solutions is hiring Inbound Customer Service Representatives for a fully remote role. You will be the first point of contact for individuals relying on critical government-based programs, delivering a calm, solution-focused experience from home.

The role emphasizes reliability, independent work, and collaboration with a remote team. A high school diploma or GED is required, with preference for candidates with prior remote customer service experience and bilingual English/Spanish

Qualifications

• High school diploma or GED required; additional education preferred.
• Prior remote call-based customer service experience.
• Strong verbal communication and ability to build rapport quickly.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Able to read and follow directions completely.
• Must pass extensive credentialing and background checks.
• Proficient use of Microsoft Teams, Outlook and Word.

Responsibilities

• Answer inbound calls and provide a positive, solution-focused experience.
• Troubleshoot basic technical issues and create support tickets as needed.
• Schedule appointments at service locations.
• Document all customer interactions accurately and completely.
• Follow up to ensure issues are resolved and customers informed.
• Provide high-quality service in a structured, supportive environment.

Skills

High quality communication

Verbal communication

Remote customer service

Troubleshooting basics

Reading and following directions

Web navigation & MS apps

Education

High school diploma or GED

Additional education preferred

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is hiring Inbound Customer Service Representatives for a fully remote role. You will be the first point of contact for individuals relying on critical government-based programs, delivering a calm, solution-focused experience from home.

The role emphasizes reliability, independent work, and collaboration with a remote team. A high school diploma or GED is required, with preference for candidates with prior remote customer service experience and bilingual English/Spanish