Remote Customer Support Specialist – Multi‑Channel

WEX, Inc.; Alaska; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Support 1 to provide exceptional customer service in a remote setting. Responsibilities include addressing inbound inquiries on account maintenance and technical support while ensuring compliance with corporate security measures.

The ideal candidate should possess a High School Diploma or GED along with strong communication skills and the ability to work flexible hours. Comprehensive benefits and competitive compensation are part of the overall package.

Qualifications

• Education: High School Diploma or GED.
• Technical Skills: Solid computer and keyboarding skills.
• Availability: Willingness to work flexible hours.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a point of contact for problem-solving, including billing questions.
• Troubleshoot and guide customers through WEX online platforms.

Skills

Positive attitude and phone etiquette

Ability to learn new systems quickly

Strong verbal and written communication skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Support 1 to provide exceptional customer service in a remote setting. Responsibilities include addressing inbound inquiries on account maintenance and technical support while ensuring compliance with corporate security measures.

The ideal candidate should possess a High School Diploma or GED along with strong communication skills and the ability to work flexible hours. Comprehensive benefits and competitive compensation are part of the overall package.