Remote Customer Support Specialist – Multi‑Channel

WEX, Inc.; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurances

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to serve as the primary contact for customer inquiries in a lively call center environment. Responsibilities include answering calls and emails, troubleshooting issues, and maintaining accurate records within Salesforce.

Success in this role requires a High School Diploma, strong communication skills, and the ability to work a flexible schedule. Candidates must also provide a quiet home workspace. WEX offers a comprehensive benefits package designed to support your well-being.

Qualifications

• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must successfully pass a background check.
• This is a work from home position requiring a professional and quiet workspace.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a single point of contact for problem-solving.
• Troubleshoot and guide customers through WEX online platforms.

Skills

Positive, professional attitude

Excellent phone etiquette

Strong verbal and written communication skills

Ability to learn and master complex systems quickly

Solid computer and keyboarding skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to serve as the primary contact for customer inquiries in a lively call center environment. Responsibilities include answering calls and emails, troubleshooting issues, and maintaining accurate records within Salesforce.

Success in this role requires a High School Diploma, strong communication skills, and the ability to work a flexible schedule. Candidates must also provide a quiet home workspace. WEX offers a comprehensive benefits package designed to support your well-being.