Remote Customer Experience & Tech Support Specialist

WEX; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision insurances

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX is seeking a Customer Service Support 1 (CSS1) to work in a remote call center environment. This role involves assisting customers through various inquiries related to account maintenance, billing, and technical support via phone and email.

The ideal candidate will possess a high school diploma and strong computer skills. Benefits include competitive compensation and comprehensive health insurance. This position requires a willingness to work a flexible schedule.

Qualifications

• Must successfully pass a background check.
• Willingness to work a flexible schedule including weekends and holidays.
• Professional, private workspace free from distractions.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Act as a single point of contact for billing questions and account maintenance.
• Troubleshoot and guide customers through online platforms.

Skills

Positive, professional attitude

Excellent phone etiquette

Strong verbal and written communication skills

Ability to handle multiple tasks

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX is seeking a Customer Service Support 1 (CSS1) to work in a remote call center environment. This role involves assisting customers through various inquiries related to account maintenance, billing, and technical support via phone and email.

The ideal candidate will possess a high school diploma and strong computer skills. Benefits include competitive compensation and comprehensive health insurance. This position requires a willingness to work a flexible schedule.