Remote Customer Support Specialist – Multi‑Channel

WEX, Inc.; Nevada (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to provide primary contact for customer inquiries in a fast-paced call center. This remote role involves answering questions related to account maintenance and billing while supporting various products in healthcare and fleet services.

The successful candidate will possess strong communication and technical skills, maintain professional standards, and work flexibly on a remote basis. Benefits include comprehensive support programs and competitive pay.

Qualifications

• Solid computer and keyboarding skills.
• Willingness to work a flexible schedule, including weekends and holidays.
• Must pass a background check.
• Professional and quiet workspace for remote work.

Responsibilities

• Answer inbound calls and respond to emails.
• Act as a contact for problem-solving and billing questions.
• Troubleshoot WEX online platforms and applications.
• Maintain accurate records of all interactions in CRM.

Skills

Customer Engagement

Problem Resolution

Technical Support

Documentation

Strong Communication Skills

Education

High School Diploma or GED

Tools

Salesforce

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to provide primary contact for customer inquiries in a fast-paced call center. This remote role involves answering questions related to account maintenance and billing while supporting various products in healthcare and fleet services.

The successful candidate will possess strong communication and technical skills, maintain professional standards, and work flexibly on a remote basis. Benefits include comprehensive support programs and competitive pay.