Remote Customer Support Specialist – Multi‑Channel

WEX, Inc.; Iowa (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision insurances

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to join their team. In this role, you will be the primary contact for customers answering inquiries about account maintenance, billing, and technical support. You will need a High School Diploma or GED, and strong skills in communication and computer use are essential.

This position is flexible and allows for remote work, requiring a quiet workspace and reliable internet. WEX offers competitive benefits, including health insurance and retirement plans.

Qualifications

• Must successfully pass a background check.
• Willingness to work a flexible schedule, including weekends and holidays.
• Work from home setup with a reliable, high-speed internet connection.

Responsibilities

• Answer inbound queries and assist customers via phone and email.
• Resolve problems with billing and account issues.
• Provide technical support for WEX online platforms.
• Document customer interactions accurately within the CRM.

Skills

Positive, professional attitude

Strong verbal and written communication skills

Ability to learn complex systems quickly

Solid computer and keyboarding skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to join their team. In this role, you will be the primary contact for customers answering inquiries about account maintenance, billing, and technical support. You will need a High School Diploma or GED, and strong skills in communication and computer use are essential.

This position is flexible and allows for remote work, requiring a quiet workspace and reliable internet. WEX offers competitive benefits, including health insurance and retirement plans.