Remote Customer Service Specialist – Multi-Channel Support

WEX, Inc.; Bismarck (ND); On-site; USD 19,000 - 27,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

This remote, work-from-home role offers multiple shifts to fit a 24/7 operation. You will support Health, COBRA, Benefits Administration, or Mobility centers, requiring a high school diploma and strong computer and communication skills, plus a private workspace.

Qualifications

• High School Diploma or GED required.
• Proficiency with Google Suite or Microsoft Office.
• Strong phone etiquette and communication skills.
• Willingness to work a flexible schedule, including weekends/holidays.
• Must pass background check.
• Remote work requires a private quiet workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Serve as a single point of contact for billing questions, payments, and account maintenance.
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Skills

Computer skills

Keyboarding

Google Suite

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

This remote, work-from-home role offers multiple shifts to fit a 24/7 operation. You will support Health, COBRA, Benefits Administration, or Mobility centers, requiring a high school diploma and strong computer and communication skills, plus a private workspace.