Remote Customer Support Specialist - Multi-Channel

WEX, Inc.; Columbus (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health savings account

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email, in a fast-paced call center environment.

The role requires flexibility with shifts, including overnight and daytime schedules, and potential remote work from a private home workspace with reliable internet. A High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• Proficiency with Google Suite or Microsoft Office.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Resolve billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through online platforms and mobile apps.
• Navigate multiple systems to provide fast resolutions.
• Maintain security measures and HIPAA guidelines where applicable.
• Document interactions in Salesforce CRM.

Skills

Positive attitude

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email, in a fast-paced call center environment.

The role requires flexibility with shifts, including overnight and daytime schedules, and potential remote work from a private home workspace with reliable internet. A High School Diploma or GED is required.