Remote Customer Support Specialist – Billing & Tech Help

WEX, Inc.; West Virginia; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

WEX, Inc. is seeking a Customer Service Support 1 to join their team in a fast-paced call center environment. This role is primarily responsible for assisting customers with inquiries regarding account maintenance, billing, and technical support across various channels.

Candidates should possess a High School Diploma or GED and demonstrate strong communication and problem-solving skills. This position requires a professional workspace for remote work and comes with competitive benefits including health insurance and retirement plans.

Qualifications

• High School Diploma or GED required.
• Solid computer and keyboarding skills.
• Must pass a background check.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Resolve billing questions and account maintenance.
• Troubleshoot customer issues on WEX platforms.

Skills

Customer Engagement

Problem Resolution

Technical Support

Communication Skills

Multi‑tasking

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 to join their team in a fast-paced call center environment. This role is primarily responsible for assisting customers with inquiries regarding account maintenance, billing, and technical support across various channels.

Candidates should possess a High School Diploma or GED and demonstrate strong communication and problem-solving skills. This position requires a professional workspace for remote work and comes with competitive benefits including health insurance and retirement plans.