Remote Customer Care Specialist - Multi-Channel Support

WEX, Inc.; Columbia (SC); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center environment.

You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email, ensuring professional and courteous service. This remote role offers multiple shifts to cover CST time zones and requires solid computer skills, a quiet home workspace, and the ability to learn new systems quickly.

Qualifications

• High School Diploma or GED is required.
• Proficiency with Google Suite or Microsoft Office.
• Ability to work flexible shifts including weekends/holidays.
• Must pass background check.
• Remote work requires a private, quiet workspace and reliable high-speed internet.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Resolve billing questions, payments, and account maintenance issues.
• Troubleshoot and guide customers through online platforms and apps.
• Navigate multiple systems simultaneously to resolve issues quickly.
• Maintain documentation in the CRM (Salesforce) with accurate records.
• Adhere to security, privacy, and company policies.

Skills

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center environment.

You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email, ensuring professional and courteous service. This remote role offers multiple shifts to cover CST time zones and requires solid computer skills, a quiet home workspace, and the ability to learn new systems quickly.