Remote Customer Support & Account Care Specialist

WEX; Delaware; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX is seeking a Customer Service Specialist to support customers in a lively call center environment. This remote position requires answering incoming calls and emails regarding billing, account maintenance, and technical support while ensuring customer privacy and data security.

The ideal candidate should have a high school diploma or GED, strong verbal communication skills, and proficiency with Google Suite or Microsoft Office. This role offers benefits including health insurance and a retirement savings plan.

Qualifications

• Willingness to work a flexible schedule, including weekends and holidays.
• Must successfully pass a background check.
• Access to a reliable, high-speed internet connection.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a point of contact for billing questions and account maintenance.
• Troubleshoot and guide customers through WEX online platforms.

Skills

Strong verbal and written communication skills

Positive, professional attitude

Ability to learn new systems quickly

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX is seeking a Customer Service Specialist to support customers in a lively call center environment. This remote position requires answering incoming calls and emails regarding billing, account maintenance, and technical support while ensuring customer privacy and data security.

The ideal candidate should have a high school diploma or GED, strong verbal communication skills, and proficiency with Google Suite or Microsoft Office. This role offers benefits including health insurance and a retirement savings plan.