Remote Customer Service Specialist — Fast-Paced Support

WEX, Inc.; Boise (ID); On-site; USD 22,000 - 30,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced, work-from-home environment. You will handle inbound inquiries about account maintenance, billing, and technical support across phone and email channels.

The role requires a high school diploma, strong computer skills (Google Suite or MS Office), and the ability to work flexible shifts, including weekends. Training and a comprehensive benefits package are included.

Qualifications

• Education: High School Diploma or GED or equivalent.
• Proficient with Google Suite or Microsoft Office.
• Willingness to work flexible shifts including weekends and overtime.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Serve as single point of contact for billing, payments, and account maintenance.
• Troubleshoot and guide customers on WEX online platforms and apps.
• Navigate multiple systems to resolve issues quickly.
• Maintain security and privacy per HIPAA for Health/Cobra roles.
• Document interactions in Salesforce with accurate notes.

Skills

Google Suite

Microsoft Office

Phone etiquette

Education

High School Diploma or GED

Tools

Salesforce

CRM tools

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced, work-from-home environment. You will handle inbound inquiries about account maintenance, billing, and technical support across phone and email channels.

The role requires a high school diploma, strong computer skills (Google Suite or MS Office), and the ability to work flexible shifts, including weekends. Training and a comprehensive benefits package are included.