Remote Customer Support Specialist | Inbound Calls & Upsell

Five Star Solutions; Bismarck (ND); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Shift differential

Paid training

Job summary

Five Star Solutions is seeking individuals who enjoy helping others by answering telephone inquiries from customers about goods and services. This remote, BYOD position services multiple states across the U.S. with a compensation of $15 per hour plus a $1 shift differential for nights and weekends.

Shifts run 7:00am-9:00pm CST, Mon-Fri and some weekends, with paid training and potential full-time or part-time hours. A background check is required and candidates must be 18 or older.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication 'scripts' when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD).

Skills

Phone communication

Active listening

Independent worker

Basic computer skills

18+ years old

Job description

Five Star Solutions is seeking individuals who enjoy helping others by answering telephone inquiries from customers about goods and services. This remote, BYOD position services multiple states across the U.S. with a compensation of $15 per hour plus a $1 shift differential for nights and weekends.

Shifts run 7:00am-9:00pm CST, Mon-Fri and some weekends, with paid training and potential full-time or part-time hours. A background check is required and candidates must be 18 or older.