Remote Customer Support Specialist - Inbound Calls

Five Star Solutions; Charlotte (NC); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Shift differential

Job summary

Five Star Solutions is seeking responsible customer support representatives to handle inbound calls from home. This BYOD, remote position is open to residents in multiple US states and offers a starting rate of $15 per hour plus an overnight/weekend differential.

Training is paid, with full-time or part-time options and a 20–40 hour work week. Responsibilities include following scripts, identifying needs, resolving inquiries, and leveraging opportunities to upsell when appropriate.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center experience

Verbal communication

Active listening

Independent work

18+ years old

Background check compliance

Job description

Five Star Solutions is seeking responsible customer support representatives to handle inbound calls from home. This BYOD, remote position is open to residents in multiple US states and offers a starting rate of $15 per hour plus an overnight/weekend differential.

Training is paid, with full-time or part-time options and a 20–40 hour work week. Responsibilities include following scripts, identifying needs, resolving inquiries, and leveraging opportunities to upsell when appropriate.