Remote Customer Support Specialist – Inbound Calls & Upsell

Five Star Solutions; Bastrop (LA); A distancia; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Five Star Solutions is seeking agents to handle inbound customer inquiries about goods and services from clients. This remote, BYOD-friendly role requires reliable internet, dedicated workspace, and strong phone communication. Compensation includes hourly pay with shift differential and full-time/part-time options.

Candidates should have 3–6 months of customer service or call center experience, basic computer skills, and the ability to work independently. Training is provided.

Formación

• 3-6 months customer service or customer support experience preferred.
• 3-6 months call center or office background experience a plus.
• Basic computer skills required.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills with active listening.
• Must be 18 years of age.
• A background check is required by state and federal laws.

Responsabilidades

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully switch between tasks without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Conocimientos

Customer service experience

Call center background

Basic computer skills

Independent learner

Strong phone skills

18 years old

Background check

Descripción del empleo

Five Star Solutions is seeking agents to handle inbound customer inquiries about goods and services from clients. This remote, BYOD-friendly role requires reliable internet, dedicated workspace, and strong phone communication. Compensation includes hourly pay with shift differential and full-time/part-time options.

Candidates should have 3–6 months of customer service or call center experience, basic computer skills, and the ability to work independently. Training is provided.