Remote Inbound Customer Support Specialist (Upsell)

Talentify; Shreveport (LA); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking contributors for a remote customer service role handling inbound calls from customers regarding goods and services for clients of Five Star Call Centers.

BYOD position requiring reliable internet and a dedicated workspace. Work hours are 7:00am-7:00pm CST, Mon-Fri, with 20-40 hours per week and paid training. Full-time or part-time temporary roles with $14 per hour and a $1 night/weekend shift differential.

Qualifications

• 3-6 months customer service or customer support experience preferred.
• 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Verbal communication

Active listening

Independent worker

Job description

Five Star Solutions is seeking contributors for a remote customer service role handling inbound calls from customers regarding goods and services for clients of Five Star Call Centers.

BYOD position requiring reliable internet and a dedicated workspace. Work hours are 7:00am-7:00pm CST, Mon-Fri, with 20-40 hours per week and paid training. Full-time or part-time temporary roles with $14 per hour and a $1 night/weekend shift differential.