Remote Customer Support Specialist - Inbound Calls

Five Star Solutions; Arkansas City (KS); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD policy

Paid training

Shift differential

Job summary

Five Star Solutions is seeking a customer service representative to handle inbound calls from customers about goods and services for clients. You will provide high-quality service with a helpful, professional attitude and follow scripts to address inquiries on debit card incentives, orders, and balances.

This BYOD, work-at-home role is open to residents of many US states. Training is paid, shifts run 7:00am–9:00pm CST, with a nightly/weekend differential, and 20–40 hours per week.

Qualifications

• 3–6 months customer service or call center experience preferred.
• Basic computer skills required.
• Strong phone and verbal communication with active listening.
• Must be 18 years of age.
• Background check may be required by state and federal laws.

Responsibilities

• Handle large volumes of inbound calls in a timely manner.
• Follow scripts to handle different topics.
• Identify customer needs, provide information and solutions.
• Access client resources to resolve calls accurately.
• Upsell products when opportunities arise.
• Maintain professionalism and punctuality at all times.
• Be flexible to cross-train as needed.

Skills

Customer service

Call center

Basic computer skills

Active listening

Verbal communication

Fast learner

Age 18+

Job description

Five Star Solutions is seeking a customer service representative to handle inbound calls from customers about goods and services for clients. You will provide high-quality service with a helpful, professional attitude and follow scripts to address inquiries on debit card incentives, orders, and balances.

This BYOD, work-at-home role is open to residents of many US states. Training is paid, shifts run 7:00am–9:00pm CST, with a nightly/weekend differential, and 20–40 hours per week.