Remote Inbound Customer Service Specialist Upsell

Five Star Solutions; Virginia; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Shift differential

Paid training

Job summary

Five Star Solutions is seeking individuals to handle inbound calls from customers about goods and services with a helpful, professional attitude. This BYOD, work-at-home role covers multiple states and requires being online with a dedicated workspace.

The position offers $15 per hour with a $1 shift differential for nights and weekends, full- or part-time possibilities, and paid training. Candidates must be 18+ and pass a background check.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills are required.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center experience

Basic computer skills

Quick learner

Phone & listening

18+ years

Job description

Five Star Solutions is seeking individuals to handle inbound calls from customers about goods and services with a helpful, professional attitude. This BYOD, work-at-home role covers multiple states and requires being online with a dedicated workspace.

The position offers $15 per hour with a $1 shift differential for nights and weekends, full- or part-time possibilities, and paid training. Candidates must be 18+ and pass a background check.