Remote Customer Support Specialist - Inbound Calls & Upsell

Five Star Solutions; Wichita (KS); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is hiring remote, BYOD customer support agents to handle inbound calls for various client needs with a focus on helpful, professional service.

Role supports multiple states (BYOD), offers $15 per hour with a night/weekend differential, and requires decent internet, a dedicated workspace, and a reliable setup. Training is provided; 20–40 hours weekly, with shifts 7:00am–9:00pm CST.

Qualifications

• Prior 3–6 months customer service or customer support experience preferred.
• Prior 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service experience

Call center experience

Basic computer skills

Independent worker

Strong verbal communication

Active listening

Must be 18 years old

Background check required

Job description

Five Star Solutions is hiring remote, BYOD customer support agents to handle inbound calls for various client needs with a focus on helpful, professional service.

Role supports multiple states (BYOD), offers $15 per hour with a night/weekend differential, and requires decent internet, a dedicated workspace, and a reliable setup. Training is provided; 20–40 hours weekly, with shifts 7:00am–9:00pm CST.