Remote Customer Support Specialist - Inbound Calls & Upsell

Five Star Solutions; Lincoln (NE); Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

BYOD policy

Job summary

Five Star Solutions is seeking individuals to handle inbound customer calls from home, assisting clients with debit card incentives, orders, and balances. This BYOD remote role requires a strong phone presence and professional attitude.

Shifts run 7:00am–9:00pm CST, Mon–Fri with every other weekend. Training is paid and the position offers 20–40 hours per week as Full Time or Part Time temporary work.

Qualifications

• 3–6 months customer service or support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD)

Skills

Customer service

Call center

Computer skills

Quick learner

Phone communication

Active listening

Job description

Five Star Solutions is seeking individuals to handle inbound customer calls from home, assisting clients with debit card incentives, orders, and balances. This BYOD remote role requires a strong phone presence and professional attitude.

Shifts run 7:00am–9:00pm CST, Mon–Fri with every other weekend. Training is paid and the position offers 20–40 hours per week as Full Time or Part Time temporary work.